What happens if the Authorised Representative process is not yet implemented in a country?

If the national Authorised Representative process is still being implemented, this does not necessarily mean that your booking has to be cancelled or restarted later. Where the service is already offered, your booking can remain recorded and you are included in our ongoing implementation process.

The outstanding point can vary by country. For example, the technical function in the national register may not yet be available, the relevant PROs may still be defining their process, or the national legislation may not yet have been finalised.

As soon as the relevant national procedure becomes available, we contact customers who have already booked and explain the next steps. We may then request additional information or documents required for the registration or appointment.

We do not provide a legal clearance on whether a customer may start or continue selling while a national procedure is still pending; this depends on the customer's individual situation and the applicable national rules.